Tuesday, 21 February 2017

ACCESS DataBase

I already have the solution Manual to this attached (I need this translated in Access Database with different screenshots. Final Solution should include an Access DB file and all quetions answered in Word (in own words)with screenshots)
San Juan Sailboat Charters (SJSBC) is an agency that leases (charters) sailboats. SJSBC does not own the boats. Instead, SJSBC leases boats on behalf of boat owners who want to earn income from their boats when they are not using the boats themselves, and SJSBC charges the owners a fee for this service. SJSBC specializes in boats that

can be used for multiday or weekly charters. The smallest sailboat available is 28 feet in length, and the largest is 51 feet in length.
Each sailboat is fully equipped at the time it is leased. Most of the equipment is provided at the time of the charter. The majority of the equipment is provided by the owners, but some is provided by SJSBC. Some of the owner-provided equipment is attached to the boat, such as radios, compasses, depth indicators and other instrumentation, stoves, and refrigerators. Other owner-provided equipment is not physically attached to the boat, such as sails, lines, anchors, dinghies, life preservers, and equipment in the cabin (dishes, silverware, cooking utensils, bedding, and so on). SJSBC provides consumable supplies such as charts, navigation books, tide and current tables, soap, dish towels, toilet paper, and similar items. The consumable supplies are treated as equipment by SJSBC for tracking and accounting purposes. Keeping track of equipment is an important part of SJSBC’s responsibilities. Much of the

equipment is expensive, and those items not physically attached to the boat can be easily damaged, lost or stolen. SJSBC holds the customers responsible for all of the boat’s equipment during the period of their charter.

SJSBC likes to keep accurate records of its customers and charters, and customers are required to keep a log during each charter. Some itineraries and weather conditions are more dangerous than others, and the data from these logs provides information about the customer experience. This information is useful for marketing purposes, as well as

for evaluating a customer’s ability to handle a particular boat and itinerary. Sailboats need maintenance (two definitions of boat are: (1) “break out another thousand” and (2) “a hole in the water into which one pours money”). SJSBC is required by its contracts with the boat owners to keep accurate records of all maintenance activities and costs.
A. Create a sample list of owners and boats. Your list will be similar in structure to that in Figure 1-30, but it will concern owners and boats rather than owners and pets. Your list should include, at the minimum, owner name, phone, and billing address, as well as boat name, make, model, and length.
B. Describe modification problems that are likely to occur if SJSBC attempts to maintain the list in a spreadsheet.
C. Split the list into tables such that each has only one theme. Create appropriate ID columns. Use a linking column to represent the relationship between a boat and an owner. Demonstrate that the modification problems you identified in part B have been eliminated.
D. Create a sample list of owners, boats, and charters. Your list will be similar to that in Figure 1-31. Your list should include the data items from part A as well as the charter date, charter customer and the amount charged for each charter.
E. Illustrate modification problems that are likely to occur if SJSBC attempts to maintain the list from part D in a spreadsheet.
F. Split the list from part D into tables such that each has only one theme. Create appropriate ID columns. Use linking columns to represent relationships. Demonstrate that the modification problems you identified in part E have been eliminated.

Web Development

COURSE OBJECTIVES: This course introduces client side web development. Students learn how to create web pages using HTML 5 and CSS3. These web pages will include; forms, cascading style sheets, tables, video and sound. Students also will gain exposure to a popular scripting language that will enable them to add additional functionality to their web pages. For example, students will be able to create rollover images (using CSS), create browser windows, and dynamically alter content in their pages. Script language concepts will include variables, loops, and conditions.
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knowledge about multiple topics relevant to managers and cross-cultural management. You will apply your learning by analyzing Case number 11 (page IC3), "Mahindra and Mahindra (B): An Emerging Global Giant?".

You have acquired a vast knowledge about multiple topics relevant to managers and cross-cultural management. You will apply your learning by analyzing Case number 11 (page IC3), "Mahindra and Mahindra (B): An Emerging Global Giant?".
You will read the case and answer the questions on page IC12. The end product is a paper that includes a comprehensive analysis of the organization and includes the concepts that you have learned from the text and outside resources. You must include citations in text and a reference page (APA format).
Requirements for the Paper


Address the questions (page IC12).
You will also integrate the questions (Goals) throughout as part of your analysis. In addition, be sure to address the following

• Provide a cultural profile of the company and it's historical background

• Discuss the communication issues as they move into emerging markets such as the United States

• Discuss the staffing policies and HR challenges that will be used

• Discuss leadership and motivation.

• Explain issues of concern that should be addressed

• Describe the organizational structure and changes necessary to facilitate expansion

Due: Sunday by 11:55 p.m. ET.

Format

• You must include a Reference page in APA format along with in text citations throughout the paper.

• Minimum of 3 referred or peer-reviewed journals must be used in your references list.  You can find these through the online library.  There is no limit on the number of references used; however, make sure the sources are credible.  For your information, Wikipedia is not a credible research source, so do not use it in your reference page.

• The paper should be 5-7 pages minimum of text

• Margins should be 1 inch and font should be size 12; either Times New Roman or Arial. 

Customer Satisfaction Strategy


Select a company with which you are familiar. The company should have a sales force and customer service division.

You are in charge of coming up with a customer satisfaction strategy to help the organization increase sales and customer satisfaction.

Part 1
Create a 1,050- to 1,400-word customer satisfaction strategy. In this strategy include the following:

Identify parts of the sales process that can result in improved or reduced customer satisfaction.

Examine the importance of follow up to the sales relationship. How does follow up help increase customer satisfaction?

Explain how the unhappy customer also presents opportunities within the sales process.

Determine the relationship of customer service and sales within the organization.  Does the relationship seem to support the customer?  Do sales and service appear to work together or is the relationship adversarial?

Recommend ways to change this relationship to improve customer satisfaction.

Discuss the ways this change to the service and sales relationship will benefit the organization as a whole.

Part 2
Create a script of no more than 350 words addressing unhappy customers. The cause of the unhappy customer is up to the team and can include more than one cause and the script(s) should include the following:

The script is a response to an unhappy customer.

The script includes an option for refunding or exchanging a product or service.

The script allows you to regain the customer's trust. 

Individual Assignment: Customer Satisfaction Strategy

Purpose of Assignment

Customer satisfaction is one of the key aspects of an effective sales relationship.  The Customer Satisfaction Strategy assignment allows students to create a plan and strategy to manage this relationship as well as that between sales and customer service.  The assignment also includes a script which provides students with a chance to create a dialogue that would take place in the typical challenging sales relationship.


Grading Guide

Content

Met

Partially Met
Not Met

Comments:
The strategy paper includes identification of the parts of the sales process that can improve or decrease customer satisfaction.




The strategy paper includes an examination of the importance of follow up in the sales relationship and how it can increase customer satisfaction.




The strategy paper includes an explanation of how an unhappy customer can also present opportunities in the sales process.




The strategy paper includes a determination of the relationship between sales and customer service and if this relationship is supportive of the customer. 




The strategy paper includes a recommendation of ways to change the customer service and sales relationship to improve customer satisfaction.




The strategy paper includes a discussion of the ways the change will benefit the organization.




The paper is 1,050 to 1,400 words in length.




The script is directed at the unhappy customer and serves as a response.




The script includes an option for refunding or exchanging a product or service.




The script is written with the purpose to regain a customer’s trust.




The script is no more than 350 wordsin length.






Total Available
Total Earned



8
#/8

Writing Guidelines

Met

Partially Met
Not Met

Comments:
The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements.




Intellectual property is recognized with in-text citations and a reference page.




Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper.




Sentences are complete, clear, and concise.




Rules of grammar and usage are followed including spelling and punctuation.






Total Available
Total Earned



4
#/4

Assignment Total
#
12
#/12

his assignment, you are required to design, develop, and implement a mini-online, six (6) week course, using the Course Management System (CMS), Blackboard.

Scenario: In this assignment, you are required to design, develop, and implement a mini-online, six (6) week course, using the Course Management System (CMS), Blackboard. 
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you are required to design, develop, and implement a mini-online, six (6) week course, using the Course Management System (CMS), Blackboard.

Scenario: In this assignment, you are required to design, develop, and implement a mini-online, six (6) week course, using the Course Management System (CMS), Blackboard. 

Critique the sample paper provided below. Add appropriate comments, noting good and bad aspects of the paper. Use the rubric to make a numerical evaluation. Report each category of the rubric and the points you give the paper. Provide a total points and letter grade. Be sure to give specific details to support your evaluation of each area.

Critique the sample paper provided below. Add appropriate comments, noting good and bad aspects of the paper. Use the rubric to make a numerical evaluation. Report each category of the rubric and the points you give the paper. Provide a total points and letter grade. Be sure to give specific details to support your evaluation of each area.